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Client Feedback
"We feel so much more confident about my mother’s care..."
“A series of events caused me to make a call to My Health Care Manager to access their expertise for the care of my mother, who is 98-years-old. Even in the first conversation with our nurse care manager, she offered constructive suggestions. The care manager has connected very well with my mother and our extended family and we feel so much more confident about my mother’s care, now that we have access to My Health Care Manager’s oversight and expertise. The family portal also gives our extended out-of-town family members a way to communicate about my mother’s status and care, so that all keep informed. Net/net--as family members...we feel more confident that we’re doing all we can to ensure optimal care for my mother and my mother has a wonderful and very knowledgeable new friend!” - Dr. Julie Meek, Clinical Associate Professor, IU School of Nursing
"Thanks for everything you do..."
“I can't tell you how much I appreciate having you involved in all of this; and we really respect your opinion! Thanks for everything you do.” - Member’s daughter, December 2007.
"You were there for us in a crisis..."
“Your Health Care Managers are wonderful people and true professionals. You were there for us in a crisis and provided immediate & great service. The Health Care Managers are there for us. Thanks so much.” - Member’s son, October 2007.
"You jumped right in and helped..."
“We really want to thank you for all your help at several crisis points the past few months. You jumped right in and helped improve the medical care Mom was receiving, helped us sort through next steps, provided beneficial research on nursing facilities, and provided much needed emotional support as we sorted through options. We were all grateful that you were working on Mom's behalf and felt more at peace knowing you were on top of things. Thank you so much for your support!” - Family of a member, October 2007.
"I feel so confident..."
"Thank you - I feel so confident having you on my side!" - Member’s daughter, October 2007.
"We all feel safer..."
“My wife and I would like to thank you and My Health Care Manager for all you have done. It has taken a load off our minds knowing you are there in a time of need. We all feel safer knowing that help is there. Again, thank you and the staff for all you do and have done.” - Son of a member, September 2007.
"This has been so great..."
“This has been so great. You brought up great topics we have never discussed nor would have… it is great to have all of this covered while everyone is able to discuss this.” - Daughter-in-law of a member, August 2007.